Dear everyone,
We are deeply sorry about the delay of DPD clearance in September. We are doing our best to help our customers to receive their product as soon as possible. At the same time, we have done the following optimization for the logistics:
1.DPD Logistics: We have replaced the partner of our DPD logistics and added new customs clearance countries, to reduce the chances of delay of the parcel which caused by in the clearance process.
2. New logistics: (Europe Railway Registered) is testing at the moment. This logistics can send parcel which contain batteries, powder and other items below 2kg. It will transit in Poland and delivered to customers by local delivery agencies, which makes that this logistics is cheaper and safer.
For more information of DPD delay compensation, please contact our support center at [email protected] upon receipt of your package.
Kind regard,
Gearbest
We are deeply sorry about the delay of DPD clearance in September. We are doing our best to help our customers to receive their product as soon as possible. At the same time, we have done the following optimization for the logistics:
1.DPD Logistics: We have replaced the partner of our DPD logistics and added new customs clearance countries, to reduce the chances of delay of the parcel which caused by in the clearance process.
2. New logistics: (Europe Railway Registered) is testing at the moment. This logistics can send parcel which contain batteries, powder and other items below 2kg. It will transit in Poland and delivered to customers by local delivery agencies, which makes that this logistics is cheaper and safer.
For more information of DPD delay compensation, please contact our support center at [email protected] upon receipt of your package.
Kind regard,
Gearbest