Έχετε δίκιο, όμως οι ίδιοι παραδέχτηκαν ότι το δέμα έχει χαθεί:
We apologize for this delay and sincerely regret to hear that you have not received your order maybe your parcel is lost.
After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
Please review in detail our shipping and insurance policy in our terms and conditions here: Terms and Conditions | GearBest.com
However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.
......
Το θέμα είναι ότι στο Gearbest γράφουν τα εξής:
...we strongly recommend that customers purchase shipping insurance during the checkout.In the event that your package has a shipping issue, Gearbest will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.
Any orders that do not have shipping insurance will not be the responsibility of GearBest and the customer takes full liability for their package during the shipping process.
We apologize for this delay and sincerely regret to hear that you have not received your order maybe your parcel is lost.
After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
Please review in detail our shipping and insurance policy in our terms and conditions here: Terms and Conditions | GearBest.com
However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.
......
Το θέμα είναι ότι στο Gearbest γράφουν τα εξής:
...we strongly recommend that customers purchase shipping insurance during the checkout.In the event that your package has a shipping issue, Gearbest will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.
Any orders that do not have shipping insurance will not be the responsibility of GearBest and the customer takes full liability for their package during the shipping process.
